Teach Computing

Revision notes, activities, lesson plans, teaching ideas, and other resources for GCSE, A-Level, and IB Computer Science teachers and students.

What's New

Emergency Management System Explainer Video

This short video gives an overview of some EMIS features. It includes many ...

Geographic Information Systems (GIS)

For some functionality, an EMIS may also be connected to a GIS (Geographic ...

Programming languages - from Scratch to machine code

The CS Field Guide has a very comprehensive guide to different types of pro...

Assembly language simulators

There are several assembly language simulators available for use online. Si...

Little Man Computer (LMC)

The Little Man Computer (LMC) is a software simulator of a simple computer ...

Lesson - Data representation - sound

This download contains all lesson resources necessary to teach students how...

Predictive placement

Predictive placement is a feature of some CAD systems that enables more e...

AI to help emergency dispatch phone operators

The Singapore Civil Defence Force (SCDF) may trial an AI system to help tra...

Mobile Data Terminals (MDT)

MDT technology is referenced in the case study booklet, with such systems b...

Resources discount offer

Case Study 2019 - A New Computer Aided Dispatch System for Bangbai

The IB Computer Science case study 2019 deals with Computer Aided Dispatch (CAD). CAD systems are used by emergency telephone operators to help efficiently and quickly route firefighters, police, and ambulances to the scenes of emergencies. As the IB case study booklet highlights, CAD systems are safety critical systems and real time systems.

A New Computer Aided Dispatch System for Bangbai is the case study for May and November 2019 only. The Computer Science case study for November 2018 is Your Autonomous Taxi Awaits You

Click here for recommended IB Computer Science textbooks.

Examples of Computer Aided Dispatch (CAD) systems

Below are examples of existing Computer Aided Dispatch (CAD) systems. They make useful background reading to help Computer Science students understand how CAD systems work and what features they offer. They can also help with the decision Rahul will need to make between regular and SaaS systems, and whether Bangbai can use a commercial off the shelf systems or will need a custom development.

Intergraph Computer Aided Dispatch

Intergraph Computer-Aided Dispatch (I/CAD

Intergraph Computer-Aided Dispatch (I/CAD) is a system offering many of the features required by Bangbai. This includes functionality across a range of devices and emergency services. The website features several videos and sales information which delves deeper into the features offered.
Updated: 2018-08-13
CommandPoint CAD

CommandPoint CAD

CommandPoint by Northrop Grumman offers a range of CAD systems for various needs. Their website contains brochures and other sales material that can help students understand the facilities and features these systems offer.
Updated: 2018-08-13
CAD 911 system

CAD+911 System

TriTech Software Systems is a company that specialises in Computer Aided Dispatch (CAD) systems. They have a range of products that are well worth investigating as background research for the Computer Science case study. Their CAD+911 system can handle VoIP, text, and image data - which is stated as a requirement in the case study booklet (line 92).


Updated: 2019-03-14
Spillman CAD

Spillman CAD

Spillman are another company with a range of CAD systems. Their Spillman Flex system helps dispatch all three emergency services, while their Nova system is designed to provide CAD for police services only.


Updated: 2019-03-14

Technology in the case study booklet

A variety of technologies - both existing and planned - are mentioned in the case study booklet. These resources cover these technologies, what they are, and how they work.

Mobile data terminals

Mobile Data Terminals (MDT)

MDT technology is referenced in the case study booklet, with such systems being in use by many emergency workers. Although they might be regarded as legacy systems by some, they are still critical to effective dispatch systems. It isn't clear whether Bangbai uses these systems at the moment, but an understanding of MDT technology is still important.

How Firefighters Reduce Risk and Increase Preparedness Using Technology is an interview with a firefighter who explains the benefits of using mobile data terminals (MDT). Reading about the benefits from somebody on the frontline is a great way to understand the impacts of technology.


Updated: 2019-03-14

Load balancing algorithms

Load balancing algorithms are a key part of any Computer Aided Dispatch (CAD) system, and it is explicitly mentioned that Rahul is concerned about load balancing in light of Bangbai's rapid growth.

Load balancing algorithm

Load balancing videos

This short article and the associated video explain 5 load balancing algorithms, including two that are explicitly mentioned in the case study booklet: weighted round robin and client side random.
Updated: 2018-08-13

Failover and redundancy

As a safety critical system, zero downtown is critical for the Bangbai CAD and EMIS systems. Failover and redundancy are keys ways of achieving these goals.

RAID

RAID

RAID is a technology for redundant data storage. This video clearly explains the different types of RAID and how they impact performance and reliability.


Updated: 2019-03-14

REST API and web technologies

REST is a common protocol for data transfer over http. REST APIs are frequently used by systems on the Internet that need to expose functionality to other systems. For example, Flickr, Instragram, Facebook, and many other sites all have REST APIs to allow code to access data held within their systems. It is reasonable to assume that Bangbai might use a REST API as part of their new EMIS system to allow applications such as smart phone apps to send and receive data.

REST API

Representational State Transfer (REST) protocol

This video explains the basic concepts of REST, including sending and receiving data. It explains clearly how URLs are constructed and gives examples of REST APIs in use.


Updated: 2019-03-14

Future Technologies

This section contains technologies which are not discussed explicitly in the case study booklet, but arose as a result of secondary research. They may be useful in helping Bangbai achieve its goals.

Predictive placement

Predictive placement

Predictive placement is a feature of some CAD systems that enables more efficient placement of emergency vehicles as they wait to response to calls. Dispatch Pro is one CAD system that has this feature; this video is a news report about another CAD system that is used in the US.


Updated: 2019-03-14
AI speech conversion

AI to help emergency dispatch phone operators

The Singapore Civil Defence Force (SCDF) may trial an AI system to help transcribe emergency calls automatically. The article briefly explains how the system might work, recognising words in English, Malay, and Hokkien. Perhaps if such systems are further developed, they could help Bangbai achieve its goal of increasing efficiency without increasing the number of operators in the ECC (line 80).


Updated: 2019-03-14